Here are the answers to the most common questions about MARKET-UP. If you did not find what you need, write to us: office@market-up.co.

General questions

What is MARKET-UP?
MARKET-UP is a site where businesses issue subscriptions for free: permanent discounts on their goods and services for a period of 1 to 3 years. You buy a subscription, use the discount and can tell your friends about it: give them duplicates or sell them.

How much does a subscription cost?
One subscription costs 10 dollars. You pay once and use the discount as many times as you like while the subscription is valid. Payment methods depend on your country; the site shows the available ones.

Who gives the discount: the platform or the company?
The discount and the service are provided by the company that issued the subscription. Its size is stated on the subscription. The platform helps buyers and companies find each other and distributes the money.

What do I need to register?
Quick registration requires a login, password, email and nickname. If you were invited, enter the inviter's ID or register through their link. To issue subscriptions, a company needs extended registration.

Buying and using a subscription

How do I buy a subscription and use it?
Choose a subscription in the general gallery and pay 10 dollars. It will appear in your personal account (Back Office) in the “Gallery” section. Show the activated subscription at the company: on the screen or printed. If the order is placed online, contact the company using the contacts stated on the subscription and give its number.

How many times can I use a subscription and how long is it valid?
You can use the discount an unlimited number of times. The validity period is set by the company: from 1 year to 3 years, and it is stated on the subscription. One month before the end of the period the subscription is taken off sale, but you can use it until the end date. An expired subscription cannot be restored or exchanged.

What does “Activate subscription” mean?
It is pressing the “Activate subscription” button in your personal account, after which the subscription is considered to be in use. Before activation, a subscription can be exchanged once for free; after activation, exchange is not possible. Activate only the subscription you are sure you will use.

What should I do if I bought a subscription by mistake?
As long as you have not activated it, exchange it for free for any other one from the general gallery. Exchange is possible once.

What should I do if the company does not give the promised discount?
Write to the support service. We will look into the situation: if the declared service or discount size is not honored under a subscription, the subscription is blocked, and in case of repeated violations the company's account is blocked as well. You will be offered a free replacement.

What happens if the company stopped its subscription?
A company has the right to stop a subscription at any time. After that, new subscriptions and duplicates are no longer sold, and everyone who has the subscription or its duplicate can replace it for free with any other one from the general gallery, including one from another company. Replacement is possible even after activation and is not considered an exchange.

Can I get a refund for a subscription?
As a rule, no: you pay for a discount for the whole validity period. The exceptions are free exchange and replacement, technical problems caused by the platform's fault (under the Refund Policy) and the buyer's rights given by the law of your country. We do not limit them.

Duplicates

What is a duplicate?
A duplicate is a copy of your subscription. The original always stays with you, and a duplicate can be given to a friend for free, in any quantity, or sold. The company gives the discount to everyone who shows the subscription or its duplicate.

How much will I receive for selling a duplicate?
If you sold a duplicate for 10 dollars, you receive 5 dollars. The other 5 are split between the company, the person who invited the company and the platform.

Why is it not always possible to sell a duplicate?
Duplicates can be obtained for free, so selling them is not always possible. The money comes when a person decides to buy their own subscription. The company does not need to keep a record of how many people use the subscription.

Money and payouts

How are the 10 dollars split?
With every purchase, including every resale of a duplicate: 5 dollars go to the seller, 1 dollar to the company that issued the subscription (even if it was not the one who sold), 1 dollar to the person who brought this company to the site, 3 dollars to the platform. If a company came without an invitation, the platform receives the dollar for the invitation.

When can I withdraw money?
The money is visible in your personal account and accumulates. You can withdraw it once 50 dollars have accumulated. While the amount is smaller, the money is not lost.

How much does withdrawal cost and how do I receive the money?
A fee of 8% of the withdrawn amount is withheld: for example, if you withdraw 50 dollars, you will receive 46. Payout methods depend on your country. For withdrawal, the platform may request identity confirmation.

Can a company withdraw its money?
The company's money (1 dollar from every purchase of its subscriptions) accumulates in its balance on the site. It can be spent inside the platform: on advertising and promoting its subscription and on buying subscriptions. Withdrawal of this money is not yet available.

Do I need to pay taxes on my earnings?
Yes, you are responsible for paying taxes on income received through the site under the laws of your country. The platform does not collect taxes for you. It is best to consult a specialist on tax matters.

Are earnings guaranteed?
No. The reward is paid only for real sales, and its size depends on how many people want to buy a subscription on your recommendation. For more, see the document “Legal Information on Income and Risks”.

Account activation and activity

How much does account activation cost?
Activation is free. The account becomes active after registration and email confirmation.

What do I need to do to keep my account active?
You need to log in to the site and your personal account (Back Office) at least once a month. You do not need to buy anything for this.

What happens if I do not log in for a month?
The account becomes inactive. In an inactive account no financial operations are carried out: neither purchases and sales, nor crediting and withdrawal of money. If during this time someone sells or buys a subscription from which you would have been due 1 dollar (as a company or as an inviter), this dollar stays with the platform and is not restored retroactively. Subscriptions, data and previously credited amounts are preserved.

How do I restore account activity?
Just log in to the site and your personal account: the account becomes active again from the moment of the login.

Must a company give the discount if its account is inactive?
Yes. Inactivity of the account does not cancel the subscription: the company must give the discount to holders until the subscription is stopped and until its validity period ends.

Inviting companies

How do I invite a company and what will I get for it?
Ask the owner to register through your link or under your ID (you can find it in your personal account). When the company confirms its email and issues its first subscription, you will receive one such subscription for free. After that you will receive 1 dollar from every purchase of this company's subscriptions, regardless of who sold them.

How many companies can I invite?
As many as you like. The attachment of the company to you is fixed at its registration and does not change.

What if my account is inactive when a subscription of the invited company is bought?
While your account is inactive, this dollar is not credited to you. It stays with the platform and is not restored retroactively, so log in to your personal account at least once a month.

For companies

How do I issue a subscription?
Complete extended registration and fill in the subscription details: what you offer, the discount size, the term, the city, the website or social media page. Provide the company's email published on your website or social media and a link to the page where it is written. Confirm the subscription by email. After a short review it will appear on the site.

Who can issue subscriptions and how much does it cost?
Subscriptions can be issued by the owner of the business or their representative under a notarized power of attorney. Issuing and placing is free.

What can subscriptions not be issued for?
Subscriptions cannot be issued for tobacco, weapons, drugs, trade in organs, lotteries, baby food, financial services, securities, goods prohibited by law, and one-time sales (cars, apartments). If the main product is expensive, issue a subscription for subsequent purchases: servicing, parts, accessories. The full list is in the Rules for Creating Subscriptions.

What does a company get?
The company gets new customers and 1 dollar from every purchase of its subscriptions, even if it was not the one who sold. If the company sold the subscription itself, it receives another 5 dollars as the seller. It also gets subscribers in the Business Blog.

Can I stop a subscription?
Yes, at any time. Then the holders of the subscription will replace it for free with another one from the general gallery. Stopping does not affect sales already made and amounts already credited.

How do I choose the discount size?
You choose the discount size yourself. For hints on how to calculate it, see the page “How to calculate the discount percentage”. The discount must be genuine and apply to everyone who shows the subscription or its duplicate.

Blog and rules

What is the Business Blog and how do I unsubscribe?
Every user has their own blog. When you buy a subscription, you automatically subscribe to the company's blog, and when you register through an inviter's link or ID, to that person's blog. To unsubscribe, press the “Unsubscribe” button in the blog.

What is prohibited on the platform?
Fraud, fictitious sales (buying and reselling between related accounts or with oneself for the sake of credits), transfer and sale of accounts, a second profile, spam and the use of other people's logos and materials without permission are prohibited. For violations the platform may block a subscription or an account.

Does the platform take part in the transaction between a company and a buyer?
No. The platform is an intermediary: it helps you find each other and distributes the money. The company is responsible for the quality of goods and services.

How can I contact you and where can I read the rules?
Write to office@market-up.co. For detailed rules, see the documents on the site: User Agreement, Rules for Creating Subscriptions, Terms of Use of Subscriptions, Refund Policy, Privacy Policy.